I heard a rumor, from a friend, that Roadrunner only supports Internet Explorer issues and would not support Firefox users because of security issues. This rumor made me VERY curious. SO, I did what any down-to-earth Firefox fan would do. I emailed Roadrunner support to get to the bottom of it. Here’s the gist of what happened:
My email to them: “I heard that Roadrunner does not support Firefox because of security issues. Is this, or something similar, true?”
Their response to me: “Tim, I would like to inform you that Road Runner offers best effort support to Firefox browser in order to access the Internet.”
My question to them became: “Can you define “best effort support” for me? Thanks!”
The answer: “Best efforts means installing and any other issues such as connectivity with Firefox are best resolved by Mozilla as they have right tools and resources.”
So I guess that’s the answer. I didn’t get any fear of security issues or any such thing. They just think Mozilla would be better suited to answer installation and connectivity questions because they have the resources. My guess is that they get support calls from people trying to install Firefox or are having trouble connecting because of issues not having anything to do with Roadrunner.
Have you heard anything different? Pass on the link. I would love to know the details of any issues! Oh, and if you’re having trouble installing Firefox, don’t call your ISP! Ask Mozilla! They have all kinds of cool answers for you!
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great investigative reporting Tim! I was curious if you wore a Press Hat (http://foxyurl.com/7sa) while typing this up? haha! I’m a firefox/roadrunner user, and I’m curious if that rumor started back when firefox was still not that popular. It might have been true then.
Not too sure. It may not even be a “rumor.” ISP’s have to deal with many different kinds of browsers but I’m sure they don’t have the resources to train employees on every single one. IE is still the most widely used browser because it’s packaged with Windows. I’m hoping someday, when FF takes over in popularity, ISP’s may need to train for it. Who knows, right?
timmy´s last blog ..Firefox Friday – Personas Help Personalize the Look of Your Firefox
I have Road Runner at home and have never had any problems accessing the Internet via Firefox. In fact that is all I use when I browse the Internet. The only exceptions are when I want to know what my website looks like on IE and other browsers.
That’s good to know . I wouldn’t expect anyone would. There would be a possibility of someone needing assistance with a Firefox issue though. Your ISP may or may not have answers though.
I remember times, back in the day, when an ISP wouldn’t service an issue if the internet connection was shared with other computers over a network. I believe things have changed these days for the most part.
timmy´s last blog ..Firefox Friday – Personas Help Personalize the Look of Your Firefox